Shipping And Returns

Refund Policy

Due to the nature of our product, **we do not offer refunds for preference-based reasons**.

Seoul Random Box is a surprise mystery box — contents are selected at random and vary each month. As such, **all sales are final** and non-refundable unless the product is damaged or incorrect.

**We will gladly replace or refund any item that:**
- Arrives damaged
- Is missing from the box
- Is not the item you ordered

To request support, please contact us at **support@seoulrandombox.com** within 7 days of receiving your box. You may be asked to provide photos for verification.

Thank you for understanding the unique nature of surprise box products.